The following are considered emergencies and tenant should call our office at (704) 333.5300 between the hours of 8:00 AM to 5:00 PM, otherwise call afterhours service immediately at (866) 315.2004.

• A sewer backup that overflows causing damage to property is an emergency. A
• sewer stoppage that does not overflow is not an emergency, if a second bathroom
• is available.

• Flooding is an emergency and the tenant should seek a means to turn the water
• off to stop the damage until help arrives.

• Damage caused by wind, storm, or fire is an emergency.

• Lack of air conditioning is not an emergency unless the apartment residents are
• pregnant, elderly, ill or there are small children and the outside temperature is 80
• degrees plus. Normal healthy residents will wait until normal working hours for
• the air conditioning to be restored.

• Lack of heat is an emergency if the outside temperature is, or expected to drop
• below 55 degrees.

• Evidence of smoke and/or fire is an emergency. Tenant should call the Fire
• department and then call the afterhours service.

• A completely inoperable cook stove is an emergency unless the call is received
• after 5:00pm on Sunday. In that case, the tenant should wait until Monday
• morning.

• A refrigerator that is completely out is not an emergency if it occurs after 5:00 PM
• on Sunday. The tenant should take normal precautions, such as not opening the
• refrigerator door or placing the food in a cooler or other container.

• A hot water heater which is out is an emergency unless call received after 5:00 PM
• on Sunday. This is not considered an emergency if this is received during the week
• after normal business hours.

• Any gas leak will be considered an emergency, immediately call the gas company
• at (704) 525.3882 to shut off the valve while a member of the maintenance staff
• is in route.

• A broken or inoperable smoke detector is considered an emergency.

• A break in is an emergency, call the police immediately then call the office.