• Collections
• Budget preparation
• Financial reporting
• Bill payment
• Owner records management
• Supervise and coordinate all necessary routine repairs and maintenance
• Make or contract for maintenance, repairs, additions, and improvements or alterations to common areas
• Regular on-site inspections of Association property to ascertain whether proper performance, maintenance, and care is being provided per association and industry standards
• Receive service requests from owners concerning Association Property
• Attendance at Board and member meetings
• Delinquency follow up
• Lien filing and releasing
• Attorney liaison
• Title transfer processing
• CPA liaison
• 24 hour/7 days a week emergency service
• Coordinate and administer insurance claims on behalf of the Association
• Support enforcement of the provisions in the Declaration, by-laws, and rules and regulations
• Develop and implement a preventative maintenance schedule of Association assets
• Supervise and coordinate the maintenance of a clean and aesthetic appearance of the common elements
• Broadcast email “bulletins”
• New member welcome packages and orientation
• New Board member orientation and training
• Preparation of Board and member meeting packets, and provide proper notice for such meetings to appropriate persons

Market Analysis

• Analyze Comparable Market Rents
• Determine Availability of Similar Space
• Establish Market Concessions/Amenities
• Compare Market Rents Annually, and Implement Increases in Rents Accordingly

Leasing

• Market All Current and Future Vacant Properties to Minimize Vacancy
• Screen Prospective Residents
• Complete Credit and Background Inquiries
• Conduct Move In and Move Out Inspections
• Pay Referral Fees to the Real Estate Community for Referring Tenants

Tenant Relations

• Make Periodic Interior Inspections with Tenant and Report to Owner*
• Establish Regular Communications with Residents
• Process All Requests for Service
• Inspect Leased Properties
• Counsel Residents as Needed

Collections

• Collect All Rents and Other Resident Charges
• Maintain Accounts Receivable Ledgers
• Escrow and Account for All Security Deposits and Disbursements
• Process Evictions When Necessary

Maintenance

• Coordinate and Supervise Repairs Through Homeowner Associations
• Provide 24 Hour Repair Service
• Shop Prices and Services Competitively
• Inspect Repairs and Services Prior to Payment
• Determine Tenant Charge Backs and Collect to Reduce Cost
• Arrange Warranty Work
• Ride Properties Periodically to Determine Condition and Care

Owner Accounting

• Collect All Income and Pay All Expenses
• Make Reoccurring Payments Such as Mortgages and Association Dues
• Provide Monthly and Annual Operating Statements for Owners
• Analyze Operating Results

Owner Relations

• Maintain Regular Communications with Owners
• Consult with Owners on Large Repairs and All Capital Improvements
• Allow Owner's Input on Rates and Lease Terms
• Publish Informative and Educational Monthly Newsletter
• Counsel Owners on Insurance Matters